Refund and Returns Policy for Gemstone Jewell

Effective Date: January 16, 2025

At Gemstone Jewell, customer satisfaction is our top priority. We are committed to ensuring you are delighted with your purchase. If you are not completely satisfied, our Refund and Returns Policy is designed to assist you. Please read the following guidelines carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition, including all packaging, tags, warranties, and certificates.
  • Items that are damaged, altered, or show signs of wear after delivery are not eligible for return.
  • Custom-made or engraved items are non-refundable unless they arrive defective or damaged.
  • Sale or clearance items are considered final sale and cannot be returned or refunded.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@gemstonejewell.com or call (770) 725-5814 with your order number, item details, and reason for the return.
  2. Receive Authorization: Once approved, we will provide you with a Return Authorization (RA) Number and instructions for returning the item.
  3. Ship Your Item: Pack the item securely, include the RA Number and a copy of the original receipt, and send it to the address provided in the return instructions.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund as follows:

  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping fees are non-refundable, except in cases where the item is defective or incorrect.
  • Refunds typically take 7-10 business days to reflect in your account after processing.

4. Exchanges

We offer exchanges for eligible items:

  • Contact us within 30 days of delivery to request an exchange.
  • Once the returned item is received and inspected, we will ship the replacement item.
  • If the replacement item has a higher value, you will be required to pay the price difference.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Notify us within 7 days of delivery by emailing contact@gemstonejewell.com with your order details and photos of the damage or defect.
  2. Once verified, we will arrange for a replacement or a full refund, including shipping costs.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or engraved products.
  • Gift cards.
  • Final sale or clearance items.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

8. Cancellations

  • Orders can be canceled before they are shipped by contacting us at contact@gemstonejewell.com or (770) 725-5814.
  • If the order has already been shipped, you will need to follow the return process upon receiving the item.

9. Refund Exceptions

We reserve the right to deny refunds if the returned item does not meet the eligibility criteria outlined in this policy. In such cases, the item will be returned to you at your expense.

10. Contact Us

If you have any questions or need assistance with your return, refund, or exchange, please contact us:

At Gemstone Jewell, we value your trust and are committed to providing you with an exceptional shopping experience. Thank you for choosing us for your luxury watch and fine jewelry needs!