Sales Policy for Gemstone Jewell

Effective Date: January 16, 2025

At Gemstone Jewell, we are committed to providing a transparent and exceptional shopping experience. This Sales Policy outlines the terms and conditions that apply to purchasing products from our store, gemstonejewell.com. By placing an order, you agree to the terms outlined below.

1. Product Availability

1.1. Inventory: All products are subject to availability. While we strive to maintain accurate inventory records, certain items may sell out quickly.
1.2. Custom Orders: Custom-made or engraved products require additional processing time and are non-refundable unless defective or damaged upon arrival.

2. Pricing Policy

2.1. Currency: All prices are listed in U.S. Dollars (USD).
2.2. Pricing Accuracy: We make every effort to ensure accurate pricing. However, in the event of a pricing error, we reserve the right to cancel or amend your order and notify you promptly.
2.3. Taxes and Fees: Applicable sales taxes are calculated at checkout based on your shipping address.

3. Payment Terms

3.1. Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

3.2. Payment Authorization: Payment is required at the time of purchase. Transactions are processed securely, and your payment details are not stored on our servers.

4. Order Placement and Confirmation

4.1. To place an order, you must provide accurate billing and shipping information. Orders with incomplete or incorrect details may be delayed or canceled.
4.2. After placing an order, you will receive a confirmation email. This email does not guarantee acceptance of your order; additional verification may be required.
4.3. Gemstone Jewell reserves the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions.

5. Shipping and Delivery

5.1. Order Processing: Orders are processed within 1-3 business days after payment confirmation.
5.2. Delivery Options: Multiple shipping options are available at checkout. Delivery times vary depending on the selected method.
5.3. For more details, refer to our Shipping Policy.

6. Returns and Refunds

6.1. Eligible items may be returned within 30 days of delivery. For detailed return guidelines, refer to our Refund and Returns Policy.
6.2. Custom-made, engraved, or clearance items are non-refundable unless defective.

7. Promotions and Discounts

7.1. Promotional Offers: Discounts, coupon codes, and special promotions are valid for a limited time and cannot be combined unless explicitly stated.
7.2. Usage: Discounts must be applied at checkout and cannot be applied retroactively to previous purchases.

8. Warranty

8.1. All products are covered by a manufacturer’s warranty against defects. Warranty terms may vary by brand and product.
8.2. Warranty claims do not cover normal wear and tear, damage caused by misuse, or unauthorized repairs.

9. Cancellations and Modifications

9.1. Order Cancellations: Orders can be canceled before they are shipped by contacting us at contact@gemstonejewell.com or (770) 725-5814.
9.2. Order Modifications: Changes to your order, such as updating the shipping address, can be made before the order is shipped.

10. Limitation of Liability

10.1. Gemstone Jewell is not responsible for delays, damages, or losses caused by shipping carriers or external factors beyond our control.
10.2. Our maximum liability is limited to the purchase price of the product in question.

11. Governing Law

This Sales Policy is governed by the laws of the State of Georgia. Any disputes will be resolved in the courts located in Georgia.

12. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us:

At Gemstone Jewell, we are committed to delivering an exceptional shopping experience. Thank you for trusting us with your luxury watch and fine jewelry needs!